This article provides instructions on resolving the XRE-03045 "Unable to Connect to Xfinity TV" error.
When this error occurs, you will see the following message on the screen:
- "Check Connection. In order to watch on this TV, your Hub TV Box must be powered on. Please check that it's plugged in and working."
Next steps
To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box.You may also need to check that your connections are tight on the TV Box.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.