Video error messages are a result of occasional system and account issues. These messages give a simple overview of what might have happened and the simplest solution you can do to resolve the issue yourself. We suggest that you follow these solutions to keep from inconvenience of having to contact us for resolution.

These common solutions are what we have used to resolve the issue that is resulting in the error. Any solution attempts before contacting us will save you time and potentially get you back to enjoying your entertainment experience.

When this error occurs, you'll see the following message:

"Sorry, we're having some trouble. A restart for all of your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted. If the problem persists, please visit xfinity.com/errors for more information. Restart All. XRE-03044”.

Common solutions

Select Restart All on-screen to restart all TV Boxes.
- Ensure all your TV connections are tight, if applicable.
Power cycle the TV Box by unplugging it for 1-2 minutes and plug it back in.
If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable. For more information, please see Restart your X1 TV Box.
If possible, please try to watch another channel and try again the next day before contacting us. Often we’re working to resolve these issues on our end.

Next steps

Occasionally we experience issues that may take some additional time to resolve. If you continue to experience the same issue(s) after four hours, please use the Xfinity Assistant 24/7 for additional help or to chat with an agent.