Video error messages are a result of occasional system and account issues. These messages give a simple overview of what might have happened and the simplest solution you can do to resolve the issue yourself. We suggest that you follow these solutions to keep from inconvenience of having to contact us for resolution.
These common solutions are what we have used to resolve the issue that is resulting in the error. Any solution attempts before contacting us will save you time and potentially get you back to enjoying your entertainment experience.
When this error occurs, you'll see the following message:
- "Sorry, we're having some trouble. A restart for all of your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted. If the problem persists, please visit xfinity.com/errors for more information. Restart All. XRE-03044”.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.
