Message
Learn how to resolve the "XRE-05002 - Please give us a moment" error.
Next steps
When this error occurs, you will see the message:
"Please give us a moment. A problem occurred and we're working to fix it. Please wait a minute for this channel, or change to a different channel."
Note: If the retry fails, you may also see the following message:
"Unfortunately, this isn't working. This channel is still not available. Please select another channel to watch now and try this one again later."
To resolve this issue:
If you continue to experience issues, contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
