This article provides instructions on resolving the XRE-00263 "This device needs to be initialized before we can continue" error.
When this error occurs, you will see the following message on your device:
- "This device needs to be initialized before we can continue.
Please call 1-800-XFINITY and we'll take care of this for you.
Account No: [XXXXXXXXXXXXXXXX]
Account Phone Number: [XXX-XXX-XXXX]
Device Serial No: [XXXXXXXXXXXXXXXX]
Cable card No: [XXXXXXXXXXXX]
Cable modem MAC: [XXXXXXXXXXXX]
XRE-00263"
Next steps
To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box.
If you continue to experience issues, please contact us using the method that is most convenient for you.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
