- "The signal is very low at this outlet.
Please ensure your cable connections are tightly secured before you continue.
Account Phone Number: [XXX-XXX-XXXX]
Cable card serial number: [XXXXXXXXXXX]
Cable modem MAC: [XXXXXXXXXXXX]
[Check signal strength]
XRE-00256"
Next steps
To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.

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