This article provides instructions on resolving the XRE-00256 "The signal is very low at this outlet" error.

When this error occurs, you will see the following message on your device:

"The signal is very low at this outlet.
Please ensure your cable connections are tightly secured before you continue.
Account Phone Number: [XXX-XXX-XXXX]
Cable card serial number: [XXXXXXXXXXX]
Cable modem MAC: [XXXXXXXXXXXX]
[Check signal strength]
XRE-00256"

Next steps

To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box.

If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.