This article provides instructions on resolving the XRE-00130 error. When this error occurs, you will see the following message on your screen:
- "Network Not Responding. We're unable to connect to the network to complete your request. It may take a few minutes to resolve. Please try again shortly."
Next steps
To resolve this issue, you may need to restart your X1 TV Box.
If you continue to experience issues, contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
What's changed in this article
| Date | Summary of change |
| September 22, 2026 | Updated agent action. |
| May 27, 2025 | Added Additional information section. |
| February 2, 2024 | Article maintenance — no content updates. |
