This article provides instructions on what to do if you are receiving the XRE-00088 "Sorry, we're having some trouble" error on your TV.
When this error occurs, you will see the following message on your screen:
- "Sorry, we're having some trouble. Please restart your TV Box, which can usually resolve many common issues."
Next steps
If selecting Restart Now by pressing the OK button on your remote control does not resolve this issue, you may need to restart your TV Box by performing the following steps:
- Press the Power button located on the front of your TV Box for two seconds.
- Release and wait two additional seconds.
- Press the Power button once more to turn your TV Box back on.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
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