- "Sorry, we're having some trouble. Please restart your TV Box, which can usually resolve many common issues."
Next steps
To resolve this issue, follow the steps provided by the on-screen message. For more information on restarting your TV Box, please see Restart your X1 TV Box.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.