Message
This document provides instructions on what to do if you receive the "RDK-10001 — Unfortunately, this isn't working" error on your TV.
When this error occurs, you will see the following message on your TV:
"Unfortunately, this isn’t working.
Let's try these steps to fix your connection issue:
- Check your cable connections are tightly secured.
- Unplug your [name of X1 DVR TV Box - for example, "Living Room"] for a few seconds, then plug it back in to restart."
Solution code
Follow the steps provided by the on-screen message. If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
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