This article provides instructions on resolving the "RDK-03053 - Trouble Connecting to X1" error.
When this error occurs, you will see the following message on your device: "We're not able to connect to this set-top box. Check the coax cable connected to the Cable In outlet on the back of the set-top box and cable wall outlet to make sure it's finger tight. If this message persists, restart your set-top box by holding down the power button for 10 seconds. Still having trouble? Give us a call at 1-800-XFINITY."
When this error occurs, you will see the following message on your device: "We're not able to connect to this set-top box. Check the coax cable connected to the Cable In outlet on the back of the set-top box and cable wall outlet to make sure it's finger tight. If this message persists, restart your set-top box by holding down the power button for 10 seconds. Still having trouble? Give us a call at 1-800-XFINITY."
Solution code
To resolve this issue, you may need to restart your TV Box. For more information, please see Restarting the X1 TV Box.
If you continue to experience issues, please contact us using the method that is most convenient for you.