When this error occurs, you will see the following message on your device:
- "We're having trouble connecting to the Internet. Please check that your cables are tightly secured and try again. If that doesn’t work, go to xfinity.com/support/status or use the Xfinity app to check for service outages and get additional troubleshooting tips."
Next steps
To resolve this issue, you may need to restart your TV Box. For more information, see Restart my X1 TV Box.
If you continue to experience issues, contact us using the method that is most convenient for you – chat with us online or call us to speak with a Comcast representative.
