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RDK - 03014 - Sorry, something went wrong - X1 error message

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Learn how to resolve the "RDK - 03014" error.

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When this error occurs, you will see the following message:

"Sorry, something went wrong. We're working to fix this as quickly as possible. Please give us a few minutes."

To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box.

If you continue to experience issues, please Contact Us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.

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Visit our Online Support Center to find common solutions.

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Need additional support? Ask Xfinity Assistant.

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