This document provides instructions for resolving the "RDK-03011 — We're sorry, there is a problem with your XFINITY TV" error.
When this error occurs, you will see this message:
- "We've run into a problem."
Solution code
To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box.
If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
