When this error occurs, you will see the following message on your device:
- "This TV Box is no longer active. Please call 1-800-xfinity, and then select the billing option. We'll get this taken care of as quickly as possible."
Next steps
Please ensure that your account is in good standing and visit your account online or download the Xfinity app.If you continue to experience issues, contact us using the method that is most convenient for you.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
