This article provides instructions on resolving the "RDK-03003 - Unable to Connect to XFINITY TV" error.
When this error occurs, you will see the following message on your device:
- "We're having trouble connecting to the X1 Platform"
Solution code
To resolve this issue, you may need to try the following:
- Ensure cable connections are tightly secured.
- Unplug TV Box from electrical outlet.
- Wait 10 seconds, then plug back in to restart.
For more information, please see Restart your X1 TV Box.
If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
