Solution code
Follow these steps to resolve the issue:
- Go to xfinity.com/profile and log in with your Xfinity ID and password.
- Go to the Settings tab.
- Under TV App Settings, select Require Apps PIN for Pandora.
- The application PIN is the touchtone keypad equivalent of the first four characters of your Comcast.net password. For example, if your password is spectrum, the application PIN is 7732. Use the 1 button for symbols and special characters.
- After enabling the application PIN, when you select Pandora from the Apps Dashboard, choose a User and then enter your PIN to access Pandora.
If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.

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