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This article provides instructions on resolving the "PANDORA - Setting Up Pandora" error.

Agent Action

The information in the Solution Code field is available on Xfinity.com for all customers. The customer may have attempted the actions listed prior to calling.

Agents should follow the Application Issues Interactive Troubleshooting Guide (ITG) in Einstein.

Solution Code

Follow these steps to resolve the issue:

Go to welcome.comcast.net/x1.
Go to the XFINITY User Settings tab.
Under Privacy Settings, select Enable PIN for Pandora.
The application PIN is the touchtone keypad equivalent of the first four characters of your Comcast.net password. For example, if your password is spectrum, the application PIN is 7732. Use the 1 button for symbols and special characters.
After enabling the application PIN, when you select Pandora from the Apps Dashboard, choose a User and then enter your PIN to access Pandora.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

Region

National