This article provides instructions on resolving the "PANDORA — Invalid PIN" error message.
Next steps
Enter the correct PIN to resolve the issue.
Note: The Application PIN is the touchtone keypad equivalent of the first four characters of your Xfinity password.
- E.g., if your Xfinity password is "spectrum," your Application PIN is spec or 7732 on your keypad.
- For symbols and special characters use the 1 key.
- If you've forgotten your password, see Reset your Xfinity password.
If you still experience issues, please contact us using the method that is most convenient for you. You can chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.