Message
This document provides instructions for solving the APPS - 04230 error when using the Xfinity My Account app for Xfinity X1.
Solution code
To resolve this issue:
- Ensure your Xfinity wireless gateway is working properly, which may include restarting your gateway. For instructions, visit Restart your wireless gateway, modem or router.
- Exit and reopen the Xfinity My Account app.
If you continue to experience issues, please Contact Us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
