This document provides instructions for solving the X1 "APPS - 04019" error.

Solution Code

When this error occurs, you will see the following message:

"Unable to Cancel Appointment. We’re experiencing a connection problem with this app. Please visit Xfinity.com My Account to cancel your appointment online instead."

To resolve this issue:

Refresh your dashboard by pressing EXIT on your remote control.
Try again to cancel the appointment.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.