This article provides instructions on resolving the XRE-10025 error.
When this error occurs, you will see the following message on your device:
- "Sorry, we're having some trouble.
A restart for all of your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted."
Next steps
To resolve this issue, please follow the on-screen prompts to restart all of the TV Boxes in your home, or try a system refresh.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.