Loading...

On entering data into this search field, the content below will update.

Identify downloaded recordings using X1 Cloud DVR

Using the Xfinity Stream app, you can download your Xfinity X1 DVR recordings to watch anytime, anyplace - even offline. By looking for the download icon next to a recording, you can tell if it has been downloaded to a mobile device.

View the download icon

When a recorded program has been downloaded to a mobile device, it will be noted with a download icon (green down arrow) in the Recordings menu of your X1 DVR.

A downloaded program is selected on the Recordings screen. The Download icon appears below the highlighted image.

The Download icon displays, a green arrow pointing down towards a green bar.

If you attempt to play the recording, you’ll receive a message alerting you that the recording must be returned to your DVR before it can be viewed on your TV or downloaded to another mobile device.

The message

On mobile devices, along with the download icon, you’ll see the name of the second mobile device to which the recording is currently downloaded.

The name of the second mobile device is displayed.

View the download icon on a mobile device

While browsing your X1 DVR recordings on a mobile device, you’ll also see the green download icon when a recording has been downloaded to a different device. You’ll also be notified which mobile device currently has the recording downloaded.

For more information on downloading or returning your X1 DVR recordings, please visit X1 Cloud DVR recording download FAQs.

Additional information

Visit our Online Support Center to find common solutions.

QR code

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.

Was this page helpful?

Didn’t find what you’re looking for?

Ask Xfinity Assistant
Visit Our Help Communities
Messenger

Messenger

Connect with us
Xfinity Support Forums

Xfinity Support Forums

Visit Forums
X

X

Send a message
Reddit

Reddit

Browse Reddit