If you have a problem with your legacy Xfinity TV service, please see the basic troubleshooting tips below.
Always check the following
- The TV is powered on and set to the appropriate input source for the TV Box.
- The TV Box is powered on and tuned to an authorized cable channel.
- All video cables between the TV Box and the TV are firmly connected.
- The coaxial cable feed is firmly connected to the TV Box and the wall jack.
- If you have checked all of the above and you are still having trouble, then please also check these:
- If the TV Box video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source.
- Ensure the TV Box video output is connected to a TV through an HDMI or component cable connection.
- Turn the TV power off.
- Turn the TV Box power off.
- Wait one second and then turn the power back on for both devices.
If you are still experiencing problems, please contact us.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
