Being without internet is a drag. If you're having trouble connecting, there are a few things you can try.
Check these things first
- Make sure your phone isn't in airplane mode.
- Update your OS, so your phone is running on the latest software.
- Confirm that your phone is showing 4G LTE or 5G on the top of your screen.
- Try another WiFi network because you may be connected to a network with no internet.
If you've checked these things and still can't figure out why your phone is not connecting to the internet, call an Xfinity Mobile Specialist at 888-936-4968.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.