Calls can fail to connect for different reasons. If you have trouble making calls on your mobile device, there are a few things you can try on your own before contacting Xfinity Mobile.
Check these things first
- Make sure your phone is not in airplane mode.
- Toggle airplane mode: Turn airplane mode on, wait about 10 seconds, and turn it off.
- Check the phone's signal strength. In remote areas, you might not have a strong enough signal to make calls.
- If your signal is weak and you are at home, consider turning on WIFI calling.
- Restart the device: A simple reboot forces your phone to re-register with the cellular network.
- Reset network settings: This deletes saved WiFi and Bluetooth networks but is effective for fixing cellular glitches.
- Check for system updates: Check if there are pending updates for your device.
- Confirm the physical SIM (pSIM) card is inserted correctly and connected to the network.
- If you are not able to confirm, or if you are using an electronic SIM (eSIM, check what to do if eSIM or nanoSIM isn’t working for more information.
If you have checked these things and still do not know why your calls won’t go through, contact Xfinity Mobile from another phone at 1-888-936-4968. Visit Device Support for more details on how to reset your devices network settings and check for updates.
International roaming
To use your phone for calling and data while traveling outside of the U.S., international roaming needs to be turned on.
If you are on an Xfinity Mobile plan with Mobile Plus, Mobile Select, or a Premium Unlimited plan, you don’t need to do anything to use data in more than 215 covered destinations. International data is already included in your plan, so you can stay connected while you travel with no extra steps.
For more information, see how to use Xfinity Mobile when traveling internationally.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
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