Calls can fail to connect for different reasons. If you have trouble making calls on your mobile device, there are a few things you can try on your own before contacting Xfinity Mobile.
Check these things first
- Make sure your phone is not in airplane mode.
- Check the phone's signal strength. In remote areas, you might not have a strong enough signal to make calls.
- Confirm the nanoSIM card is inserted correctly and connected to the network.
- If you are not able to confirm, or if you are using an eSIM, check What do I do if my eSIM or nanoSIM isn’t working for more information.
- If you are not able to confirm, or if you are using an eSIM, check What do I do if my eSIM or nanoSIM isn’t working for more information.
International calls
When you first activate your service, you can only make calls to the United States, Canada, and Mexico.
You can call any country and use international roaming worldwide once:
- Your Xfinity Internet service is installed and activated,
- You device’s data roaming settings are turned on,
- You have made at least one domestic call, and
- Your account is current without any past due balance.
If you have checked these things and still don’t know why your calls won’t go through, contact Xfinity Mobile from another phone at 1-888-936-4968.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.