Your new phone is almost ready to use! You're just a few steps away from getting the full Xfinity Mobile experience.
First, unbox
You’ll find everything you need inside:
- Your new phone and charger (some phones won’t have a charger included)
- The quick start guide outlining the setup process
- Any accessories you ordered with your new phone (larger accessories may be shipped separately)
Next, activate
Turn your phone on and follow the on screen instructions.
Excited to get your new phone? Getting setup is a breeze with a quick and easy activation that takes just moments. If your device was shipped to you, power on your new device upon delivery and follow the on-screen steps to get connected.
If you placed a bring your own device (BYOD) order and we’re providing you an eSIM, upon checkout you’ll receive a notification to your device to install your eSIM. If you missed the notification, check out more details about activation here.
Are you having trouble getting setup, see how to keep your current phone number with Xfinity Mobile.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
