Simply put, Interactive TV turns television into an active and not a passive medium by giving you the ability to interact with your TV on non-X1 TV Boxes.
Benefits of Interactive TV
Become more involved with your TV with Comcast Interactive TV. Use your remote to access free product offers, set program reminders and recordings, get up-to-the-minute news, weather and more.
Some features include:
- Home Shopping Network (HSN) Shop by Remote: If you have X1 Xfinity TV service, you can use your remote to buy products sold on the Home Shopping Network. Legacy TV Boxes are not eligible.
- Ready/Remind/Record: Xfinity TV subscribers can set on-screen reminders for upcoming programs. If you also rent a DVR from us, you can also set a DVR recording from the program's preview.
- Request for Information: If you have Xfinity TV service, you can request coupons for certain products advertised in 30-second commercials. Pop-ups will appear on the screen, giving you the chance to get coupons or additional information about the advertised product.
- Caller ID on TV: If you have Xfinity Voice and Xfinity TV, you can screen incoming calls on your TV. Our complimentary service displays the name and number of the caller, allowing you to choose whether to answer the phone or let it go to voicemail.
- Interactive TV Menu/Interactive TV Button: Easily access your list of Interactive TV features from the Quick Menu and TV Guide Main Menu. The Interactive TV features you have will depend on your TV Box type, where you live, and whether you subscribe to Xfinity Voice and/or Xfinity Internet.
Note: Some of these features may not be available in your area.
How it works
A variety of technologies help open a two-way communication path between your digital cable service and the programmer or advertiser, enabling you to interact with your TV via elements such as real-time screen pop-ups and message overlays.
Getting Interactive TV
While free to all non-X1 Xfinity TV customers, Interactive TV is only available in certain areas at this time. Note: Some Interactive TV features may require you subscribe to Xfinity Voice or Xfinity Internet. You'll also need a compatible non-X1 TV Box. The Request for Information and Ready/Rewind/Record Interactive TV features are compatible with all non-X1 TV Boxes. The Home Shopping Network (HSN) Shop by Remote Interactive TV feature is only compatible with X1 TV Boxes.
Note: Caller ID on TV isn't compatible with the Motorola DCT 2000 non-X1 TV Box. If you're receiving Interactive TV features on one TV, but not on another, make sure that you're using compatible non-X1 TV Boxes. Otherwise, you'll need to exchange your TV Box at your local Xfinity Retail Store, or contact us for further assistance.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.