We're evolving our network to deliver the speed, reliability and performance you need.
Our next-generation network is more reliable and allows you to upload content faster than ever. In some areas, it even allows us to deliver equally fast upload and download speeds, so you can connect hundreds of devices at the same time at peak hours. Stream, work and play like never before.
- The new upload speeds in enhanced markets are up to 5–10 times faster than before, ranging from 75–200 Mbps.
- X-Class Internet (X-300, X-500, X-Gig, X-2Gig) offers equally fast upload and download speeds above 200 Mbps.
- These speeds are available in limited areas, and customer-owned modems are not currently compatible with X-Class speeds.
Sometimes, our network upgrades and improvements exceed retail device capabilities. You may be unable to take advantage of the latest improvements in speeds and features if you own a device (cable modem, eMTA and/or gateway) that isn't certified for our enhanced speeds.
Only select retail devices certified for enhanced speeds
Currently, there are limited retail modems, eMTAs or gateways available in the marketplace that can support the faster upload speeds delivered by the network improvements in enhanced areas (not applicable to X-Class). See a full list of these retail devices.
xFi Gateways are all-in-one devices. They provide an integrated solution to deliver the ultimate connected experience through:
- Internet and voice connectivity.
- Whole-home WiFi coverage.
- Network security.
- Control.
- Speed.
If you own your own modem, eMTA or gateway, they should work for service tier speeds available before the recent upgrade, and our customer service agents will help you identify a compatible service tier if you need it. They'll also help upgrade you to new higher speeds when either:
- Your compatible equipment has been updated.
- You purchase a device certified to work on our upgraded network.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
