Can't Connect to the Home WiFi Network

This article provides troubleshooting tips when you're trying to connect an individual device to WiFi.

Note: If connection issues are occurring for more than one device, you may be experiencing a network connectivity issue. Visit Network Connectivity Troubleshooting.

Troubleshooting: Problems Connecting a Single Device to Home WiFi

Follow these steps to determine whether the issue is with your login credentials, the device or your network. The links will provide additional tips.

Login Credentials

Make certain you are using the proper WiFi network name and password. Learn about WiFi passwords.
Make certain your device is connecting to the correct network. Sometimes a new device will try to join an Xfinity WiFi hotspot (SSID xfinitywifi or XFINITY). See how to Connect to Your Home WiFi Network.

Device Issues

Follow the basic steps for connecting to a WiFi network.
If you've successfully connected this device to this network previously but now cannot, make certain:
- The device has not been blocked or paused in xFi. Learn all about xFi.
- The network password has not changed.
The issue may be with your device. Try restarting it. This common Internet troubleshooting strategy can often resolve issues.
Try troubleshooting the device from xFi.

Network Issues

If you still cannot connect or have slow Internet connection, you may be experiencing a network issue (instead of an individual device issue). Test this by attempting to connect other devices. If they fail to connect, you can quickly troubleshoot your network.

Additional Tips

Learn how to connect your gaming console, Smart TV and/or wireless printer.

Need help getting others connected to WiFi? See more about helping your guests get online.

If you still cannot connect your individual mobile device after these steps, you may be experiencing a network issue. To see if this is the case, explore Network Connectivity Troubleshooting.