Sign Up for Paperless Billing

Paperless Billing lets you view and pay your bill online. Instead of a monthly paper bill, you'll get an email with your amount due, due date listed, and a link to My Account where you can view your bill statement.

Benefits of Paperless Billing

Note: If you use online banking and receive Comcast bill email notifications from your financial institution, you must unenroll from your online banking site before setting up Paperless Billing or paper billing statements with Comcast.

If you don’t need instructions, let's take you directly to signing up for Paperless Billing.
 

Sign Up for Paperless Billing via My Account

Remember: Activating Paperless Billing unsubscribes you from receiving monthly paper billing statements. You may still get other types of direct mail from Comcast.
  1. Log in to My Account.
  2. Toggle Paperless Billing to ON.
    The On position of EcoBill.
     
  3. Click Save. A confirmation message will appear.
     
Note: To sign up for Paperless Billing, your Xfinity ID must have bill pay permissions. Only primary users and managers can view, manage and pay bills in My Account. Learn how to set Xfinity ID permissions.

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Sign Up for Paperless Billing via Xfinity My Account App

  1. Log in to the app and tap Manage billing preferences (on the My Account Overview screen).
    Overview page with Manage billing preferences as the third option.
     
  2. Tap Bill delivery options.
    Billing preferences with Bill deliver options as second on the list.
     
  3. Choose EcoBill. A pop-up window shows to confirm your decision to switch to Paperless Billing.
    A list of bill delivery options with EcoBill selected.

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Sign Up for Paperless Billing via My Account App on Xfinity X1

  1. On the My Account app on X1, go to the Current Bill screen.
  2. Use the arrow buttons on your remote to navigate to Paperless Billing, then press the OK button.
    Current Balance and Paperless Billing option.
     
  3. Press the OK button to toggle EcoBill to On.
    Toggle EcoBill On or Off.
     
    • Note: You'll only be able to sign up for Paperless Billing if you have an email address on file.
       
  4. Follow the on-screen prompts to set up Paperless Billing. Once you're all set, you'll see a pop-up message confirming that your bill will be sent to your primary email address going forward.
    Confirmation message after toggling EcoBill On or Off.

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Frequently Asked Questions

I switched to Paperless Billing, but I'm still receiving mail from Comcast. Why?
Comcast is legally required to send certain communications by mail, so you may still occasionally receive mail from us.

Why did I start receiving an email saying my bill is ready to view if I'm already getting a paper bill?
Emails letting you know your bill is ready to view are service communications. We send these emails to let you know about important changes to your services and to keep you up-to-date on things like billing transactions and adjustments, channel lineup changes, upcoming service interruptions, weather-related outages, and more.

We automatically send all our customers an email to let them know there's an easy way to view and pay your bill online.

How will I know when my bill is available for viewing?
A reminder is sent to your email address each month letting you know your bill is now available. You can also view your last 24 monthly billing statements in My Account.

Can I change the email address to which my statement is emailed?
Yes. A reminder that your bill is available will be sent to your preferred email address.

To change your preferred email address and what types of alerts and notifications you receive, see how to manage the settings of your Comcast email.

What if I don't see the email you sent me about my bill?
If you're enrolled in automatic payments, you'll not only receive an email when your bill is ready to view - you'll receive email reminders shortly before your bill is due, too. You can also opt into getting text message reminders in your My Account settings, and you can always view your full monthly bill on My Account anywhere, anytime.

How do I cancel Paperless Billing and switch back to a paper bill?
To get a paper bill in the mail, you'll have to opt out of Paperless Billing. If you want to receive a direct mail paper copy of your bill instead of using Paperless Billing, follow the steps above but toggle Paperless Billing to the Off position. Even if you're not enrolled in Paperless Billing, you can log in to My Account to view, download and print your bill online.

Why am I being asked for a PIN number?
If you have Xfinity Voice service, you may need to provide your four-digit Security PIN as a secure method of identifying yourself when you talk with us. You can view your PIN by signing into My Account while connected to your in-home Xfinity Internet network.

If you don't have Xfinity Internet, you can get your PIN via automated call, email (if your account has existed for 30 days or more) or direct mail. If you don't have a PIN, you can sign in to My Account to have it resent. Learn more about instructions for re-sending your Security PIN.

Will Paperless Billing impact my automatic payment preferences?
No. If you opt into Paperless Billing, the full monthly balance on your account will continue to be charged to your preferred payment method on the date the bill is due.

Not currently enrolled in automatic payments? Simply visit My Account and sign in to your account using your Xfinity ID and password.

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