Whether it’s on the phone, through chat, in-home or at an Xfinity Retail Store, our associates work hard to provide you with world-class service.

Now, you can tell us about your great experiences with our products or employees, so they can be recognized and, in most cases, rewarded!

Send a Compliment

It’s easy to send an employee compliment. Email us at thx@comcast.com with details about your experience, including:

Date
Time
Account information
Employee’s name

Note: Employees monitoring this email inbox can’t help with billing or service issues. Please see below for better ways to get in touch with us for help.

Thanks for sharing your feedback!

Additional Information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

Have a quick question? Ask Xfinity Assistant.