Message
Cause
No channels appear on the account. This can occur if you remove all the channels on your account and try to access the app. Before cache refresh, no channels will be returned to the app which were recently removed. Channels will be refreshed three to four hours later and will then be available on the Offers page.
Problem code
X1R_ERROR_NO_OPTIONS_AVAILABLE
Additional information
Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.