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RPKG-00004 - Sorry, we're still in the process of updating your account - X1 Manage Channels app error

Message

"Sorry, we're still in the process of updating your account. Your changes have been made, but it may take up to four hours to be displayed here and online. Please try back later.
RPKG-00004"

Cause

No channels appear on the account. This can occur if you remove all the channels on your account and try to access the app. Before cache refresh, no channels will be returned to the app which were recently removed. Channels will be refreshed three to four hours later and will then be available on the Offers page.

Problem code

X1R_ERROR_NO_OPTIONS_AVAILABLE

Additional information

Visit our Online Support Center to find common solutions.

QR code

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.

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