Find answers to FAQs on resuming Xfinity Mobile service to a suspended line.

FAQs

How do I resume service on a line that was suspended due to a billing issue?
If your Xfinity Mobile account was suspended due to an expired payment method or other billing issue, add a new card and pay off your outstanding balance to resume it.

How do I resume service on a line I temporarily suspended?
When you want to resume service on the line, chat with us.

Remember, as the primary account holder, you can suspend service on active lines for up to 14 days. Service will automatically resume on the 15th day — unless you contact an Xfinity Mobile Specialist for other arrangements.

The 14-day limit does not apply to military suspensions. Learn how to suspend service for a military deployment.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.