Remote Control Buttons Don't Work - Troubleshooting

If you have an Xfinity remote and the buttons are not responding or performing as expected when you press them, follow the steps below to troubleshoot.

Troubleshoot Unresponsive Remote Buttons

  1. Press a button on the remote:
  2. If the LED does not flash at all, replace the batteries and try again.
  3. If the LED flashes red five times on any button press, this is an indication that the batteries are very low and should be replaced.
  4. If the buttons are still unresponsive, chat with us for assistance.

Factory Reset the Xfinity Voice Remote with a Setup Button (XR11)

If the buttons on your Voice Remote (model XR11) are still unresponsive, you may need to perform a factory reset. To perform a factory reset:
  1. Press the Setup button until the LED at the top of the remote changes from red to green.
  2. Press 9-8-1.
  3. The LED will blink green twice to indicate that the remote was reset.

The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. See instructions for pairing your Xfinity remote and TV Box.

Factory Reset the Xfinity Voice Remote without a Setup Button (XR15)

If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. To perform a factory reset:
  1. Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green.
  2. Press 9-8-1.
  3. The LED will blink blue three times to indicate that the remote was reset.
The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. See instructions for pairing your Xfinity remote and TV Box.

Paired Remotes and Multiple TV Boxes

Pairing the remote to a TV Box means that the remote will control only that box unless it's then paired to a different box. If you have multiple TV Boxes and have paired your remote to one of your TV Boxes, make sure that you're using the remote that's paired to that specific TV Box. See instructions for pairing your Xfinity remote and TV Box. If the buttons are still unresponsive, chat with us for assistance.