Message
"You may need to move your set-top box closer to your Wi-Fi router. Also, check that your router is powered on."
Cause
WiFi TV Box Automatic Pairing Timeout: The pairing screen of the Xi5 Wireless TV Box was reached and Initiate Pairing was selected, yet no Wireless Gateway was paired to the TV Box within two minutes.
Problem code
RDK-03103
Solution code
To resolve this issue, check the power of the wireless gateway. Wait three seconds, press the WPS button on the wireless gateway, and ensure that the WPS light on the wireless gateway turns on when the button is pressed.
If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.