Pair, program, and factory reset your Xfinity remote

You can set up your Xfinity remote to control your TV and sound system, like a sound bar and other pieces of audio equipment. If you have Xfinity X1, a Xumo Stream Box, or Xfinity Flex, follow these steps to connect your remote. If you don't have one of these boxes, see program your remote from your non-X1 TV Box.

Pairing means programming your Xfinity remote to control a specific TV Box.

• Once a remote is paired, it will only work with that one TV Box — until you factory reset it.
• If you have multiple TV Boxes, make sure you're using the remote that’s paired with the box you want to control.

Note: A factory reset will resolve most issues.

Pair your Xfinity Voice Remote with your TV Box, TV, and audio equipment

Step 1: Pair with your TV Box

1. Aim the Voice Remote at your TV Box.
2. Press the Microphone (Voice) button and say, "Program remote."
3. You’ll receive a notification that your remote is paired for voice control.
4. Follow the on-screen instructions.

Step 2: Pair with your TV

5. When asked, “Do you want to use your remote to control your TV power and volume?" select Yes.
6. Use the on-screen keyboard to type your TV brand. Then, select OK.
7. When you see “Ready to pair”, select OK.
8. Try changing the volume on your TV using the remote.
   • If you can adjust the volume, select It Works!
   • If you can't adjust the volume, select It Doesn’t Work and try again.

Step 3: Pair with your audio equipment (optional)

9. When asked, “Do you want to control your audio receiver using your remote?" select Yes (if applicable).
   • If you don’t have audio equipment, select Not Now and you’re done!
10. Type in the brand of your audio equipment using the on-screen keyboard. Then, select OK.
11. When you see “Ready to pair”, select OK.
12. Try changing the volume on your audio equipment using the remote.
    • If you can adjust the volume, select It Works!
    • If you can't adjust the volume, select It Doesn’t Work and try again.

Program your Xfinity remote to your TV or audio equipment using our online code lookup tool

You can also use our online tool to connect your remote to your TV or sound system.

1. Go to the Remote Code Lookup tool
2. Choose the Xfinity remote you have.
   • Remove the battery cover to see the model number.
3. Click Continue.
4. Follow the steps to program your remote.

Can’t find your TV brand in the list?

If your TV brand isn’t listed in the tool, try this if you have an:

XR11 Voice Remote (with a Setup button)

1. Turn on your TV.
2. Press and hold the Setup button until the light at the top changes from red to green.
3. Enter 9-9-1. The light should blink green twice.
4. Press the CH ^ until the TV turns off.
5. When the TV turns off, press Setup to save the code.
6. Press the TV power button on the remote. If the TV turns on, you're all set!

XR15 Voice remote (no Setup button, but has number buttons)

1. Turn on your TV.
2. Press and hold the xfinity and Mute buttons together for five seconds until the light at the top changes from red to green.
3. Type the first five-digit code for the TV brand.
   • If the remote light blinks green twice, the code worked.
   • If the remote light blinks red then green, the code didn't work.
4. Aim the remote at the TV, and press Power.
   • If the TV turns off, turn the TV back on and make sure the Volume and Mute buttons work.
   • If the TV doesn't turn off, try the next code.

XR16 Voice Remote (no Setup or number buttons)

1. Aim the Voice Remote at your TV Box.
2. Press the Microphone (Voice) button and say, "Program remote."
3. Follow the on-screen instructions.

Factory reset your Xfinity remote

If your remote still isn’t working, try a factory reset. This will erase the connection between your remote and TV Box, so you’ll need to pair them again afterward. You can pair your Xfinity Voice Remote again by saying “Program remote” into the microphone button.

If it is a new TV Box make sure it’s activated before you re-pair.

XR11 Voice Remote (with a Setup button)

1. Press and hold the Setup button until the light at the top changes from red to green.
2. Press 9-8-1.
3. The light will blink green twice. Your remote is now reset.

XR15 Voice Remote (no Setup button, but has number buttons)

1. Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the light at the top changes from red to green.
2. Press 9-8-1.
3. The light will blink blue three times. Your remote is now reset.

XR16 Voice Remote (no Setup or number buttons)

1. Press and hold the Info (i) and Home (house icon) buttons at the same time for about five seconds until the light blinks.
2. Press Power, then Last (<- arrow), then Volume Down (-).
3. Your remote is now reset.

XR100 Remote (Xumo Stream Box Remote)

1. Press and hold the back (←) and add (+) button until you hear a beep.
2. Press 9-8-1.
3. Wait for the beeps to finish.
4. Your remote is now reset.

XRA Large Button Voice Remote

To factory reset the XRA Large Button Voice Remote, see how to pair and get to know the XRA Large Button Voice Remote.

XR2, XR5, and XR11 remotes

These Xfinity remotes can be identified by a model number beginning with "XR" on the back of the remote. You can pair them again by using the Remote Code Lookup tool.

1. Press and hold the Setup button until the light at the top changes from red to green.
2. Press 9-8-6.
3. The light will blink green twice. Your remote is now reset.

Need more help?

If using assistive technology:

• Go to remote.xfinity.com or learn more about the Xfinity Web Remote for X1 and Flex.
• If you have X1, you can also use your mobile browser to control your TV.
• Note: Xfinity Web Remote doesn’t work with Xumo Stream Box at this time.

Remote control buttons won’t work? Try changing the batteries.

Still need help with your Voice Remote? You can set up, pair or troubleshoot your remote issues here. You can also see our FAQs.

Need a new remote? Visit any Xfinity Retail Store or have one mailed through the Xfinity Assistant.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.