Loading...

On entering data into this search field, the content below will update.

Playback issue: 8001 — Xfinity Stream app and web portal error

Message

With this error, you will see the following message on screen:

"Playback Issue: 8001. (With channel logo displayed). We're sorry, but we're not able to access this video stream. Please try another channel or program."

Problem code

Playback Issue: 8001

Solution code

To resolve this issue, please exit the program and try to play it again in five minutes. If the content still does not play, please contact us for further assistance.

Additional information

Visit our Online Support Center to find common solutions.

QR code

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.

Was this page helpful?

Didn’t find what you’re looking for?

Ask Xfinity Assistant
Visit Our Help Communities
Messenger

Messenger

Connect with us
Xfinity Support Forums

Xfinity Support Forums

Visit Forums
X

X

Send a message
Reddit

Reddit

Browse Reddit