Message
Problem code
Playback Issue: 8001
Solution code
To resolve this issue, please exit the program and try to play it again in five minutes. If the content still does not play, please contact us for further assistance.
Additional information
Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.