Payments made by check may not be reflected in the Xfinity app until the check has cleared. Credit card payments require verification from the clearing house.
Payments may take one to three days before they are credited. Pending payments will be reflected in the app. If your service has been suspended due to non-payment, your service will be restored once you've made the payment.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.