Learn how to troubleshoot problems with receiving email or text message notifications for system alerts/rules.
Troubleshoot problems
No email
- Log in to the Xfinity Home app with the email address you used to set up Xfinity Home.
- Select More.
- Select Settings.
- Select Contacts.
- Click the pencil icon to view and validate that the alerts are being sent to the correct email address.
- Check your junk/spam email folder.
No text notifications
- Log in to the Xfinity Home app with the email address you used to set up Xfinity Home.
- Select More.
- Select Settings.
- Select Contacts.
- Click the pencil icon to view and validate that the alerts are being sent to the correct cell phone number.
- If you're still experiencing issues, you may need to contact your cellular data service provider.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
