We love keeping you in the loop on your account information, including data usage, billing, order statuses, and more. If you're not getting Xfinity Mobile email updates, try this:
Confirm your email address
In order to send you email updates, we need your correct email address. If you're not hearing from us, check that your email address is entered correctly.
To confirm your contact information, go to your Xfinity Mobile account and click on Settings > Edit Contact Information.
Still having a problem?
If you have verified your email address and are still having trouble, try including a different email in your contact information.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.