Norton Mobile Security FAQs

This article answers frequently asked questions about the Norton Mobile Security service for your mobile device. Norton Mobile Security is now included as part of Norton Security Online. Norton Security Online is available at no additional cost with Xfinity Internet service.

Note: Effective April 1, 2019, version 3.12 of the Norton Mobile Security app for Apple devices will be discontinued. Please see the below FAQ for more information on the replacement application.

FAQs

Will Norton Mobile Security slow down my smartphone's performance?
Norton Mobile Security will not eat up unnecessary resources or affect the phone's performance.

What are the System Requirements for Norton Mobile Security?
Please see What is Norton Security Online? for the latest system and device requirements.

What is the partner code?
If you download the Norton Mobile Security app from the Google Play store or the Apple App Store, rather than follow the suggested install steps, you will see an option to enter a Partner Code. The Partner Code is XFINITY. After you enter this code, you will be prompted to login to your Norton Account to activate your complimentary version of Norton Mobile Security. Norton Mobile Security is now included as part of Norton Security Online. Norton Security Online is available at no additional cost with Xfinity Internet service.

How do users get exposed to mobile threats?
There are a number of ways users can be exposed to mobile threats, but some examples we've seen are people downloading an application for a specific purpose (game, info, etc.) and not realizing it is doing something else in the background, such as sending out geo-location data. We've also seen Trojan texters and dialers. These are apps that appear to serve another purpose, but run up call or SMS charges to premium rate numbers silently in the background.

Additionally, mobile device users may be vulnerable to phishing scams. Not being able to view the complete URL to ensure it is directing you where you really want to go means the potential is greater for unknowingly clicking on malicious links.

What if I buy a new phone - will my subscription transfer?
You can install Norton Mobile Security on multiple devices without having to transfer licenses. Simply install Norton Mobile Security on the device you want to protect and log in. The service will now be active on the new device.

How many devices can I protect?
Norton Mobile Security is included with your Norton Security Online service from Xfinity. Norton Security Online has a device limit of five (PC, Mac, Mobile). This limit is set to prevent service abuse and make adding new devices easy.

What happens if I exceed the device limit? Can I get permission to add more devices if I exceed my limit?
If you reach the maximum device limit, the Norton Mobile Security app will notify you. Customers can use the Norton Mobile Security portal to remove inactive devices and add new active devices to the Norton Mobile Security service.

I received the following notification on my Apple device from Norton Mobile Security: “Norton Mobile Security will be discontinued.” What does this mean? 
Beginning January 15, 2019, if you have the Norton Mobile Security app version 3.12 installed on your Apple device, you will begin to receive notifications regarding its upcoming decommission on April 1, 2019. The replacement security app includes new and improved features.

When you receive this notification, you should perform the following steps to download the replacement app:
  1. Click the Download Now link within the message and log in with your Norton account credentials to download the new Norton Mobile Security app.
  2. Delete the previous app from your device by touching the application icon until it jiggles. Tap the X in the upper-left corner of the app, then tap Delete.
Note: Norton Security Online is included with Xfinity Internet and provides protection for up to five devices (PC, Mac, Android, iPad and iPhone). The new Norton Security app for Apple devices is a feature of Norton Security Online.

What are the key features of Norton Mobile Security?

For Android Devices:
System Advisor - Alerts you about operating system threats and security certificates.

Protective Anti-malware Blocker - Prevents apps with malware and viruses from being installed on your device before you download from Google Play.

Intrusive Adware App Advisor - Lets you know if apps contain intrusive adware before you download from Google Play.

Antiphishing Web Protection - Protects against online scams by blocking fraudulent websites.

Malware Protection - Scans and removes apps with viruses, spyware and other threats.

Ransomware Protection - Protects against ransomware attacks.

Remote Locate - Pinpoints your lost or stolen Android device on a map.

Privacy Advisor - Automatically scans apps and lets you see privacy risks before you download them from Google Play.

Privacy Report Interactive Map - Shows where in the world personal information might be shared.

Safe Browsing - Protects your device and your personal data from malicious sites that install ransomware, trojans and other threats.

Anti-theft - Remotely locks and wipes the personal information on your lost or stolen device to prevent anyone from accessing it.

Contacts Backup - Restores and shares your contact information across your devices.

SIM Card Lock - Instantly locks your phone if the SIM card is removed.

For Apple Devices:
Operating System Alerts: Alerts you when your operating system is out-of-date.

Web Protection: Helps protect your device and personal information against online scams by alerting you to website and links deemed unsafe before you visit them when using your browser, app, SMS, MMS, email and social networking sites.

WiFi Security: Scans the wireless network that your device is connected to in order to identify any unsecure or compromised networks.