We're rolling out new names for some of our equipment and related services - all to help simplify your experience.
What's new
Here are some of the new names we're rolling out for our equipment and related services. You'll see these on xfinity.com, as well as on your bill and other communications from us. Please know that your account and services will remain the same; only these names are changing.
| Old name | New name |
| Digital Converter/Set-Top Box/Digital Receiver | TV Box |
| Digital Transport Adapter | TV Adapter |
| Digital Additional Outlet Service | Service to Additional TV |
| DVR Service Fee | DVR Service |
| Internet Modem/Cable Modem/Voice Modem/Voice/Data Modem/Router | Internet/Voice Equipment Rental |
| Lease | Rental |
| Convenience Fee | Agent Assisted Payment |
| Miscellaneous Fee | Miscellaneous |
| Installation Fee | Installation |
| Reactivation Fee | Reactivation |
| Limited Basic customers only | |
| Analog Converter | Basic TV Box — Limited Basic |
| Digital HDTV Converter | HD TV Box Limited Basic |
| Digital Converter | TV Box Limited Basic |
| Digital Adapter | TV Adapter Limited Basic |
| Digital HD Adapter | HD TV Adapter — Limited Basic |
| Additional services and fees | |
| Digital Add'l Outlet Svc Includes Digital Converter | Service to Additional TV with TV Box |
| Digital Add'l Outlet Svc Includes two Digital Converters | Service to add'l TVs with 2 TV Boxes |
| Digital Additional Outlet Service - DTA | Service to Additional TV |
| Digital Add'l Outlet Svc Includes Digital Adapter Service @ $2.49 and converter @ $0.50 | Service to Additional TV with TV Adapter @ $0.50 |
| Digital Add'l Outlet Svc Includes CableCARD | Service to Additional TV with CableCARD |
| Digital Add'l Outlet Svc Includes Customer-Owned Video Equipment Credit and CableCARD | Service to Additional TV Includes Customer-Owned Video Equipment |
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
