Netflix Package FAQs

How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com or Contact Us.

How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the "Bundled Services" or the "Regular monthly charges" section of your bill and in My Account.

I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box, then follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.

Note: If you link an existing Netflix account, your method of payment for that Netflix account will transition to Comcast and you will no longer be charged a separate fee by Netflix.

How do I find the Netflix app on my X1 TV Box?
You can either say "Netflix" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.

1. Press the xfinity button on your remote.
2. Scroll to and press Apps.
3. Highlight the Netflix tile and press OK.
    

I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes; however, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package. If you do not open the app on your X1 TV Box, Netflix has no way of associating an account with your Xfinity package. If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you will continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.

How do I change my Netflix plan?
You can change your Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.

Alternatively, if you have an existing Netflix Premium plan, you can upgrade to Netflix Premium when first activating Netflix through the X1 app. Otherwise, please contact us to have Netflix Premium added to your account.

If you upgrade to the Premium 4S plan, the new price will be reflected on your Xfinity bill.

I forgot my Netflix username or password.  How do I find my username or reset my password?
If you have forgotten your username or password, simply go to Netflix.com/loginhelp.

What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
See our Disconnecting or Downgrading Xfinity Service with Netflix for more information.

How do I cancel Netflix?
If you wish to no longer have Netflix included in your Xfinity package, please Contact Us. Please note that the Netflix cancellation will take effect immediately. If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Please contact Netflix to cancel your Netflix account after changing your service package with Comcast.

I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please Contact Us.