Learn about the self-service options available to Xfinity Mobile customers through the Xfinity Mobile website, xfinity.com/mobile.
Sign on to the Xfinity Mobile website
To manage your Xfinity Mobile account on xfinity.com/mobile:
- Click My Account on the top banner.
- Sign in with your primary Xfinity ID and password.
- Once signed in, you'll see four sections: Activity, Billing, Devices, and Settings.
Activity
In the Activity section, you can:
- View at a glance data usage by line, current cycle costs, and bill cycle dates.
- View up-to-date data usage for each device by clicking on the Device Card (identified by the nickname of the device and phone number) for the appropriate line.
- Add a line of service by clicking Add a Line to the right of My Data.
- Click View Billing on the bottom right corner to see a detailed view of your current Payment settings.
- Payment settings include bill date, next auto-pay date, payment method, and current cycle dates.
- Payment settings include bill date, next auto-pay date, payment method, and current cycle dates.
Billing
In the Billing section, you can:
- View details about your Next Bill Due, including current bill due, next bill date, and next auto-pay date.
- View information about your current Payment Method, including the ability to show Card details or Update card on file.
- View information about your Current Cycle, including summary of charges and bill cycle dates.
- View usage history and a detailed breakdown of charges by clicking on View Current Cycle button.
- Selecting the drop-down menu across from the device allows you to see line specific charges, such as device payments, Xfinity Mobile Care (XMC) charges, and any associated promotions.
- Clicking the link to Calls or Messages provides a detailed breakdown of Usage.
- Note: The details will only show the receiver's phone number and the time the contact was made. It will not show detailed message content.
- Selecting the drop-down menu across from the device allows you to see line specific charges, such as device payments, Xfinity Mobile Care (XMC) charges, and any associated promotions.
- View Payments and Orders.
See the Xfinity Mobile Plan & Billing support page for more information.
Devices
In the Devices section, you can:
- View details about each line on their account.
- Select the Device Card to make changes to the line of service and/or device.
- View details about your device payment plan (DPP), including the options to Make a Payment towards your device, Replace your device, or Turn on Number Lock.
- Learn more about your device’s protection plan, suspending your line, transferring your number, and trade-ins.
Settings
In the Settings section, you can:
- View the Primary Xfinity Mobile Account Holder.
- View Account Number.
- View the primary account holder's contact information including phone number and preferred email address.
- Edit Contact Information on file.
- Change Password for the account.
- View and update Payment Method.
- Upgrade Plan to latest data options available.
- View Broadband Labels — Review and search breakdowns of the internet speed, service costs, fees and discounts, and pricing of your Xfinity Internet and Xfinity Mobile broadband services.
- Manage Marketing Preferences to opt out of marketing communication from Comcast and Xfinity Mobile.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.