Use the Xfinity Mobile website

Learn about the self-service options available through xfinity.com/mobile.

Note: This information also applies to Comcast Business Mobile customers.

Sign in to the website

To manage your account on xfinity.com/mobile:

1. Select My Account in the top banner.
2. Sign in with your Xfinity ID and password.
3. Once signed in, you'll see four sections:
   • Activity
   • Billing
   • Devices
   • Settings.

Your access depends on your Xfinity ID. To learn more, see Simplified user roles and permissions.

If you sign in as a Viewer and do not have any lines, you’ll see a message saying no lines are linked to your profile.

To get access, contact the Primary or Manager user on the account.

Activity

Primary and Manager roles can see all  account lines. A Member or Viewer role can only see details for lines linked to their Xfinity ID.

In the Activity section, you can:

• Manage user permissions by selecting Manage users if you are the Primary or Manager on the account.
  
  
  • For more details, see Manage user roles and permissions.
• View data usage by line, next bill estimate, balances, and bill history dates.
• View data usage, call, and text history for each device by selecting Manage Plan.
  
  • Confirm you have the right device by reviewing the nickname and phone number.
  • o To see your call and text history, tap the number of calls or texts shown for the billing history.
    
    
• Add a line of service by selecting Add a Line next to My Data.
• View International Services for each line, including Global Travel Pass and Mexico and Canada Unlimited Pass usage.
  • See Details includes line usage history, data options, plan features, and an option to add Global Travel Pass.
• Select View Bill to view your current Payment settings.
  • Payment settings include bill date, next auto-pay date, payment method, and next bill cycle dates.
    
    

Billing

Primary and Manager roles can assess Billing but Member or Viewer cannot.

In the Your Bill  section, you can:

• View details about your Next Bill Due. Including:
  • Current bill due,
  • Next bill date,
  • Next auto-pay date.
• View information about your current Payment Method, including the option to show Card details or Update card on file.
• View information about your Next Bill Estimate, including summary of charges and bill history dates.
  
• View usage history and a detailed breakdown of charges by selecting Next Bill Estimate button.
  
  • Selecting the drop-down menu across from the device lets you see line specific charges. This includes device payments, Xfinity Mobile Care (XMC) charges, and any promotions.
    
  • Selecting the link to Calls or Messages gives a detailed breakdown of Usage.
    
    
    • Note: The details will only show the receiver's phone number and the time the contact was made. It will not show detailed message content.
• View Payments and Orders.
  

See the Xfinity Mobile Plan & Billing support page for more information.

Devices

Only users with a Primary or Manager role can see all devices on the account. A Member or Viewer can see the device assigned to their Xfinity ID. Some features are not available based on the Xfinity ID.

In the Devices section, you can:

• View details about each line on their account.
  
• Select the Device Card to make changes to the line of service and/or device by selecting on Manage Device.
  
  • View details about your device payment plan (DPP), including the options to:
    
    • Make a Payment towards your device.
    • Replace your device.
    • View Xfinity Mobile Care details.
    • Turn on or off Number Lock. 
  • Learn more about your device’s protection plan, suspending your line, transferring your number, trade-ins, including viewing international coverage, rates, and passes.
    
    

Settings

In the Settings section, you can:

• View the Xfinity ID.
• View the Account Number.
• View the account holder's contact information, including phone number and preferred email address.
• Edit Contact Information on file.
• Change Password for the account.
• View and update Payment Method.
• Upgrade Plan to latest data options available.
• View Broadband Labels — Review and search breakdowns of the internet speed, service balances, fees and discounts, and pricing of your Xfinity and Xfinity Mobile broadband services.
• Communication Preferences to opt out of marketing communication.
• Use Manage Account Identities to assign and invite users to devices, lines, or roles to set their permissions and control what they can access within the account.