Did you know there's a simple way to resolve most issues?

Many Xfinity products rely on internet connectivity, so most issues can be resolved by troubleshooting your internet. Xfinity Assistant can guide you through the same troubleshooting steps used by our agents - and even schedule an appointment or connect you with an agent if needed.

What to do if you can't make calls with your Xfinity Voice service

If you're unable to make calls with your Xfinity Voice service, try these steps.

Troubleshooting tips

Direct connection: Plug the phone directly into your Xfinity wireless gateway to check if the issue is related to the wiring inside your home.
Test different jacks: Plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack.
Dial correctly: Make sure you dial a 1 before the area code.
No dial tone: Check out these no dial tone tips if you can't make or receive calls.
International calls: Review our international calling tips if you can't call an international number.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.