How to Manage Your Xfinity Email Settings - My Account Help

You can change the email address where you receive Xfinity account alerts and communications in My Account. Your email is usually set as your default preferred address, but you can change your preferred email at any time.

To change what types of alerts and notifications you receive, like when your bill is ready to be paid or overdue, learn how to update your text and email alert preferences.

If you're looking to add another Xfinity ID to your account, see How to Add and Invite Users to Your Xfinity Subscriber Account.

How to Add a Personal Email Address

To add a personal email address to your account, follow the steps below:
  1. Sign in to My Account and make sure you're on the Users tab.
    Users tab highlighted
  2. Select Edit next to the user you want to add an email address for.

  3. In the Contact Information section, click Add a Personal Email Address. (Note: If there is already a personal address associated with the username, you can click Remove and start these instructions over or click Edit to make any necessary changes).
    Add a Personal Email Address option selected in Contact Information
  4. Enter and re-enter your email address. Click Save.
    Add a personal email address
  5. We'll send a verification link to validate your new email address. For your security, your email verification link will expire in 72 hours.
    Click below to verify your email address message
Note: Your email address will remain your default preferred address until you update the setting in My Account.

Set Your Preferred Email Address

To set a personal email as your preferred address, you must first add a second email address to your account via the instructions above.
  1. Sign in to My Account.
  2. Select Edit next to the user whose preferred email you want to change.
  3. In the Contact Information section, click the Edit button in the email section.
  4. Click Make this preferred to set which email is listed as your preferred email address. A gray "Preferred" indicator will appear next to your selection.