Get answers to frequently asked questions about Kwikset Door Locks connected to your Xfinity Home system.
FAQs
What do the status lights on my Door Lock mean?
- Blinking Green - Unlocked
- Blinking Amber - Locked
- Blinking Red - Low battery
- Solid Red - Door handling process failed
Learn how to troubleshoot a blinking red or solid red status light.
How long will my Door Lock operate on a fresh set of batteries?
The batteries should last approximately one year. Learn how to replace the batteries.
What type of batteries are recommended for the Door Lock?
Non-rechargeable AA alkaline batteries recommended. Do not use lithium NiCad batteries.
If I am traveling for several months, will my Door Lock still work when I return?
Yes - if the device is still connected to your Xfinity Home service, it will continue to function properly.
If I have trouble with my Door Lock, where should I return it?
If your Door Lock is malfunctioning or defective, return it to where you purchased it. If you're having a problem controlling the lock, these troubleshooting tips may help.
Who should I call for assistance with installing my Door Lock?
Questions about Door Lock installation and functionality should be directed to Kwikset Support at 1-866-863-6584, Monday through Friday from 8:00 AM to 9:00 PM ET and Saturday from 10:30 AM to 7:00 PM ET.
What type of equipment will I need for my Door Lock?
Kwikset Door Locks either require an xFi Advanced Gateway (XB6 and higher), depending on the type of lock you own. Please see Works with Xfinity Devices Compatible with the Xfinity App for details.
For an overview on all our Xfinity Gateways, see Overview of Xfinity Gateways.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
