Xfinity Mobile will no longer support some iPhone 6 or iPhone 6s devices as of November 30, 2024. On that date these devices may lose functionality, including not being able to send/receive calls or use mobile data.

Xfinity Mobile customers who have an impacted iPhone 6 device will need to replace it. Impacted customers who have an iPhone 6s device will need to replace it or update their iOS to iOS 14 or newer. Customers wanting to replace their phone can purchase a new phone or bring a compatible phone to their existing line (BYONDEL).

Customers who don’t replace their phone or update their iOS by November 30, 2024, will have the line associated with the device suspended. Suspended lines with no further action will be deactivated on January 30, 2025, resulting in the loss of their phone number.

FAQs

Why is my device no longer compatible?
Our network partner is making a change that make iPhone 6 devices incompatible with Xfinity Mobile.

When will my device stop working?
To avoid suspension and a loss of service, it's important you purchase a new device (for iPhone 6 or iPhone 6s users) or upgrade your iOS (for iPhone 6s users only) by November 30, 2024. If your line is suspended, you will lose the ability to make and receive calls, including to 911, 611, 311, 988, or 211. The suspended line associated with the device will be canceled on January 30, 2025, if no further action is taken, resulting in the loss of your phone number.

I have an impacted device. What options are available to me?
iPhone 6 users will need to replace their device. iPhone 6s users will need to replace their device or update their iOS to iOS 14 or newer. If replacing your device, you can purchase a new phone from Xfinity Mobile or bring your own compatible phone to Xfinity Mobile. You can also disconnect your impacted line(s) of service.

How do I check what iOS I’m currently using?
On your iPhone go to Settings > General > About. The iOS version will be listed on the screen.

How do I update my iOS?
See Apple Support for instructions on how to update your iOS.

Can I talk to someone now about my options?
Yes, the Xfinity Mobile team would be happy to go over the best options available to you, including upgrading to a phone currently available through a promotion with us, or helping you update your line to a compatible phone you already own.