If you’re enrolled in XMC, you have several ways to file a claim for damage, failure, loss, or theft. You can file online, by phone, through the Xfinity app, or the Xfinity Mobile Care by Assurant app. Each will connect you to Assurant, Xfinity Mobile's official mobile protection provider.

For full details on coverage, exclusions, deductibles, and service fees, review the XMC coverage documents.

File a claim using the Xfinity Mobile Care by Assurant app or Xfinity app

You can use the Xfinity Mobile Care by Assurant app to file a claim 24/7. You can download the mobile app on Android or iPhone if your device doesn’t already have it installed.

You can also start the claims process from the Xfinity app.

Download or open the Xfinity app.
Sign in to your account using the Primary user’s Xfinity ID and password.
From the Services tab, select Mobile lines and data usage on the Mobile services card.
Once you’re on the Xfinity Mobile page, select the impacted phone line.
Select the impacted device, then go to Device Management.
Select Submit a claim to start the process.
- You may be asked to sign in again.

File a claim online

You can file a claim 24/7 through Assurant. Here's how:

Go to fastclaim.com/xfinitymobile.
Select File or Track a Claim and enter your phone number.
Submit.

File a claim by phone

If you want to file a claim over the phone, call 1-855-884-9771. An Assurant Care Specialist will help you process your claim.

Notes:

If your device is lost or stolen, you should first contact us through chat to suspend your service and protect against unauthorized use.

Tips to make your claims process fast and easy

You must be the Xfinity Mobile account holder, Primary user, Manager, or an authorized user to file a claim.
Claims must be filed within the time limit within the XMC coverage documents.
Be sure you have your Xfinity Mobile account and device information, including:
- Device make, manufacturer, and model.
- Serial number.
- Last four digits of the credit card on the account.
Give details about the cause, location, and date of the claim.
Be ready to pay your service fee or deductible. This must be paid with credit or debit card, or eCheck where accepted, once your claim is approved.
Sometimes, proof of loss like a police report or other documents like government-issued ID, may be needed to process your claim.

Check the status of your claim

Tracking an XMC claim is easy. You can check your claim through the Xfinity Mobile Care by Assurant app or through Assurant’s claims website. Assurant will also send updates automatically during process to the email provided.

If you have any trouble tracking your claim, you can call Assurant at 1-855-884-9771.