If you’re enrolled in the Xfinity Mobile Protection Plan, you have two options for filing a claim for a replacement phone. You can file online or by phone.

You can use the Pocket Geek® Mobile by Assurant app to file a claim 24/7 through Assurant, Xfinity Mobile’s official mobile protection service. iPhone users will need to install the app first, but most Android users should have the Pocket Geek® app already installed on their device.

You can file a claim 24/7 through Assurant, Xfinity Mobile’s official mobile protection service. Here's how:

Go to Assurant's website
Enter your phone number
Submit

If you prefer to file a claim over the phone, call (855) 884-9771 and an Assurant Care Specialist will work with you to process your claim.

Note: If your device is lost or stolen, you should first contact us via chat to suspend your service and protect yourself against unauthorized use. This applies to iPhone users as well — AppleCare does not include support for lost or stolen devices, so if you lose your iPhone, call Xfinity Mobile first and then reach out to Assurant to initiate the replacement process.

You must be the Xfinity Mobile primary account holder (or authorized user able to provide the account holder’s information) in order to file a claim.
Claims must be filed within the time limit indicated in the Xfinity Mobile Protection Plan terms and conditions.
Be sure to have your Xfinity Mobile number, device make, model, and storage size on hand.
Provide details about the cause, location, and date of the claim incident.
Be prepared to pay your service fee/deductible, which will be collected via credit or debit card, or eCheck where accepted, once your claim is approved.

Tracking an Xfinity Mobile Protection Plan claim is easy. You can either check your claim status through the Pocket Geek® Mobile by Assurant app or through Assurant’s website. If you have any trouble tracking your claim, you can call Assurant at (855) 884-9771.