If you’re enrolled in the XMPP, you have two options for filing a claim for a replacement phone. You can file online or by phone.

File a claim using the Pocket Geek Mobile by Assurant app

You can use the Pocket Geek Mobile by Assurant app to file a claim 24/7 through Assurant, Xfinity Mobile’s official mobile protection service. iPhone users will need to install the app first, but most Android users should have the Pocket Geek app already installed on their device.

You can also start the claims process from the Xfinity app.

Download or open the Xfinity app.
Sign in to your account using the Primary user’s Xfinity ID and password.
From the Services tab, select Mobile lines and data usage located within the Mobile services card.
Once you’re on the Xfinity Mobile landing page, select the impacted phone line.
Select the impacted device, then navigate to Device Management and select Submit a claim to start the process.
- You may be required to sign in again.

File a claim online

You can file a claim 24/7 through Assurant, Xfinity Mobile’s official mobile protection service. Here's how:

Go to Assurant's website.
Enter your phone number.
Submit.

File a claim by phone

If you prefer to file a claim over the phone, call 1-855-884-9771 and an Assurant Care Specialist will work with you to process your claim.

Notes:

If your device is lost or stolen, you should first contact us through chat to suspend your service and protect yourself against unauthorized use.
- This applies to iPhone users as well.
  - AppleCare does not include support for lost or stolen devices.
  - If you lose your iPhone, call Xfinity Mobile first and then reach out to Assurant to initiate the replacement process.

Tips to make your claims process fast and easy

You must be the Xfinity Mobile account holder, Primary user, Manager, or an authorized user to file a claim.
Claims must be filed within the time limit indicated in the XMPP terms and conditions.
Be sure to have your Xfinity Mobile phone number, device make, model, and storage size on hand.
Provide details about the cause, location, and date of the claim incident.
Be prepared to pay your service fee/deductible, which will be collected via credit or debit card, or eCheck where accepted, once your claim is approved.

Check the status of your claim

Tracking an XMPP claim is easy. You can either check your claim status through the Pocket Geek Mobile by Assurant app or through Assurant’s website. If you have any trouble tracking your claim, you can call Assurant at 1-855-884-9771.