How do I activate my mobile phone or tablet with Xfinity Mobile and NOW Mobile?

Whether you're bringing your own device or adding a brand new one, we made the activation process simple — and you can do it all on your device in the Xfinity app. Activation times vary but the process usually takes about 10 minutes. You can either use an existing phone or tablet that has the Xfinity app installed or the phone or tablet you want to activate to complete this process. For the best experience, be sure to download the Xfinity app on your new device.  

Xfinity Mobile billing begins seven days after the date your devices ship, even if your devices are not yet activated for use. There's a one-time $25 line activation fee for every new phone or tablet line added and activated.

You can use these steps for both mobile devices and tablets. To get started, are you:

• Activating a new number on a new line?
• Transferring (or porting) your number from your previous service provider?
• Activating a new device on an existing line?

Don’t need instructions? If you're on a mobile device, you can click here to get started. If you’re on a computer or tablet, you can use your smartphone to scan the QR code below:

Activating in the Xfinity app

Activating a new device on an existing line

1. Connect to WiFi on the device you want to activate before starting the activation process.
   • During activation, you may lose cellular service on that device and be unable to make calls.
2. Ensure the device is fully charged or plugged in.
3. Update to the latest software.
4. Save any important voicemails, photos, files, and notes.
5. Start the activation process.
   • From your mobile device — click here to get started.
   • From a computer or tablet, you can use your smartphone to scan the QR code below:
     
6. Tap Start Activation once in the Xfinity app.
7. You need a one-time passcode (OTP) sent to an email address on file or the phone number associated with the device or SIM being replaced. Tap Send Code.
8. Enter the OTP, then tap Confirm Code.
9. The Xfinity app tells you when your number was successfully activated.
10. Once confirmed, determine if you need to follow eSIM or pSIM activation steps to finish the activation process.
    • Pay attention to your pSIM cards if you are activating multiple devices.
    • Each card is uniquely linked with a specific device, and we label them, so you insert the correct card in the correct device.

Transferring (or porting) a number from your previous service provider on a new line

If you're bringing your current number from another service provider, follow these steps to transfer that number to Xfinity Mobile or NOW Mobile. Numbers cannot be transferred to tablets or smartwatches. If you are transferring a number to an existing line, visit how to keep your current phone number with Xfinity Mobile.

1. Connect to WiFi on the device you want to activate before starting the activation process.
2. Ensure the device is fully charged or plugged in.
3. Update to the latest software.
4. Save any important voicemails, photos, files, and notes.
5. Start the activation process.
   • From your mobile device — click here to get started.
   • From a computer or tablet, you can use your smartphone to scan the QR code below:
     
6. Tap Start Activation once in the Xfinity app.
7. Select Keep and transfer current number. Then, tap Next.
8. On the Mobile Info screen, provide the phone number you want to transfer and your current mobile service provider from the drop-down list. Then, tap Next.
9. On the Account Info screen, enter the primary account holder’s first and last name for your current service provider. Then, tap Next.
10. On the Carrier Verification screens, provide specific service provider information as requested by the Xfinity app. This most often includes account number and ZIP code from your previous service provider. Then, tap Next.
    • Need information about your previous carrier? Learn how to find account information from previous carriers.
11. On the next Carrier Verification screen, enter the account port-out PIN, sometimes called account PIN, transfer PIN, temporary port-out PIN, security PIN, or number transfer PIN. Then, tap Next.
12. On the next Carrier Verification screen, enter the last four digits of the primary account holder’s Social Security number. Then, tap Next.
13. On the Billing Verification screen, enter the billing address from your old service provider. Then, tap Next.
14. After the information is confirmed, the number transfer process begins.
    • The time it takes to transfer the number may vary based on the service provider you're porting your number from. It usually takes about 10 minutes.
      • Porting from a landline takes longer.
    • The number remains active on the current device until the transfer and new activation is complete.
15. The Xfinity app tells you when your number was successfully transferred to Xfinity Mobile or NOW Mobile.
16. Once confirmed, determine if you need to follow eSIM or pSIM activation steps to finish the activation process.
17. Pay attention to your pSIM cards if you are activating multiple devices.
    • Each card is uniquely linked with specific devices, and we label them, so you insert the correct card in the correct device.

Activating a new number on a new line

If you're activating a new number on a new line:

1. Connect to WiFi on the device you want to activate before starting the activation process.
2. Ensure the device is fully charged or plugged in.
3. Start the activation process.
   • From your mobile device — click here to get started.
   • From a computer or tablet, you can use your smartphone to scan the QR code below:
     
4. Tap Start Activation.
5. Select Get a new number. Then, select Next.
   • If you received a promotional rate through Xfinity Mobile requiring you to transfer over an existing number, you may get a notification reminding you of the number of days remaining to transfer a number before the promotional rate may be canceled.
   • If you want to proceed with getting a new number, select Get a new number.
6. The Xfinity app says it's looking for a new number. This may take a few minutes.
   • Once a new number is identified and assigned to you, it appears on the screen.
   • Once noted, select Continue.
7. Determine if you need to follow eSIM or pSIM activation steps to finish the activation process.
   • Pay attention to your pSIM cards if you're activating multiple devices.
   • Each card is uniquely linked with specific devices, and we label them, so you insert the correct card in the correct device.

Adding your eSIM to the network

After completing verification, your device is ready to be added to the Xfinity Mobile or NOW Mobile network.

You will receive a notification inviting you to set up your eSIM.

1. Tap this notification and then tap Set up eSIM.
2. Follow the cellular plan’s installation steps on the screen.
   • Once complete, you'll get a Cellular Setup Complete message to confirm eSIM setup was successful.
     • This means you're now on the Xfinity Mobile network.
   • Your device’s operating system also informs you once Xfinity Mobile is added.
3. In the Xfinity app, confirm you have cellular bars in the top-right corner of the device.
   • Tap Yes, I have cellular service bars and then tap Continue.
4. Xfinity Mobile or NOW Mobile then activates the service and confirms the new device is on the network.
5. You're then taken to a screen that displays the device make and model and confirms activation complete.
6. Congratulations! You completed the activation process.

Adding your pSIM to the network

After completing verification, your device is ready to be added to the Xfinity Mobile or NOW Mobile network.

1. Follow the prompts in the Xfinity app, which shows you how to successfully install the physical card into your device.
   • The pSIM may already be installed in your device or it will be attached to the Quick Start Guide.
2. Once the pSIM is successfully installed, select The SIM is inserted.
3. Confirm you have cellular bars in the top-right corner of the device. Xfinity Mobile should now appear as your listed carrier.
4. If you do, within the Xfinity app, verify your cellular service.
   • Select Yes, I have cellular service bars and then select Continue.
5. Xfinity Mobile or NOW Mobile then activates the service and confirms the new device is on the network.
6. You're then taken to a screen that displays the device make and model and confirms activation complete.
7. Congratulations! You completed the activation process.

What to do if the eSIM doesn’t automatically download

If for any reason the eSIM doesn't automatically download, scan the QR code below, and follow the on-screen prompts.

Manually enter a URL

If you still can’t download and install the eSIM, you can also enter a URL (website address) in your device to download the eSIM. Follow the steps below for your device:

Apple devices

1. Open your device's settings app and select Cellular or Mobile Data.
2. Select Add Cellular Plan or Add eSIM.
3. Select Enter Details Manually at the bottom of the screen.
   • Enter gsmacct.vzw.otgeuicc.com in the SM-DP+ Address field.
   • Leave the Activation Code and Confirmation Code fields blank.
4. Select Next near the upper right corner of the screen and follow the on-screen instructions.

Samsung Galaxy devices

1. Open the Settings app.
2. Select Connections.
3. Select SIM manager.
4. Select Add eSIM.
5. Select Scan QR code.
6. When the prompt appears, select Enter Activation code.
7. Enter LPA:1$gsmacct.vzw.otgeuicc.com$ and select Done.

Google Pixel devices

1. Tap Network & Internet.
2. Tap SIMs.
3. Tap Add SIM.
4. Tap Download a SIM Instead.
5. Select Use a different network if Xfinity Mobile isn’t listed.
6. On the Scan QR code screen, select Need help?.
7. Select Enter it manually.
8. Enter LPA:1$gsmacct.vzw.otgeuicc.com$ and select Continue.

eSIM quick transfer for iPhones (iPhone 11 and later models)

With this feature, you can:

• Transfer your physical SIM (pSIM) to an eSIM on a new iPhone
• Transfer an eSIM from one iPhone to another
• Convert your pSIM to an eSIM on the same iPhone

To get started, make sure:

• You're signed in with your Apple ID on both iPhones
• Your old iPhone is unlocked and nearby with Bluetooth on
• Both iPhones are using iOS 16.4 or later

SIM quick transfer on iPhone using the Quick Start menu

1. On your new device, choose Transfer from another iPhone.
2. Confirm you want to transfer your SIM to your new iPhone and select Transfer Number.
3. Select Continue to finish Cellular Setup in Settings after the device is setup.
4. After the setup is complete, you’ll get a popup asking you to Set Up Cellular. Select Set Up to continue.
5. Select Transfer from another iPhone.
6. Confirm you want to transfer your SIM to your new iPhone. Select Transfer Number.
7. On your old iPhone, you’ll be asked to confirm transferring your SIM. Select Transfer SIM on the old iPhone to continue.
8. Sign into your Xfinity Mobile account on your new iPhone. Select Sign in to get started.
   
   • Enter your Xfinity ID and select Let’s go to continue.
   • Enter your password and select Sign In.
9. Wait for the network to be ready. This may take a few moments; do not close your screen. 
10. Select Okay to begin transferring your number from your old iPhone to the new one.
11. Select Done once the setup is complete.

Convert your pSIM to an eSIM on the same iPhone

1. Go to Settings > Cellular > Convert to eSIM.
2. Confirm your choice by selecting Convert to eSIM.
3. Select Convert to eSIM again on the message that appears on the screen.
4. Once the phone number is converted to an eSIM, the pSIM (SIM card) can be removed from the SIM tray.
5. Select Continue to finish cellular setup.
6. Sign into your Xfinity Mobile account. Select Sign in to get started.
   
   • Enter your Xfinity ID and select Let’s go to continue.
   • Enter your password and select Sign In.
7. Wait for the network to be ready. This may take a few moments; do not close your screen.
8. After we’ve prepped your phone for our network and you’re connected, select Okay.
9. After your phone has been successfully converted to eSIM you will see Converted to eSIM under your phone number in the Settings menu.

SIM quick transfer on iPhone using the Settings menu

1. Go to Settings > Cellular > Set Up Cellular
2. Select Transfer from Nearby iPhone
3. Tap Continue.
4. Enter the verification code from your new iPhone on your old iPhone.
5. Choose the phone number to setup on your new phone and tap Continue.
6. Select Transfer Number.
7. Select Sign in to get started.
   
   • Enter your Xfinity ID and select Let’s go to continue.
   • Enter your password and select Sign In.
8. Wait for the network to be ready. This may take a few moments; do not close your screen.
9. After your phone is connected, tap Okay.
10. After you see Cellular Setup Complete, select Done.

For more information, learn about eSIM on iPhone.

Android quick transfer

With this feature, you can:

• Transfer your physical SIM (pSIM) to an eSIM on a new Android device
• Transfer an eSIM from one Android device to another

To get started, make sure:

• Number Lock is turned off
• Both devices are near each other and turned on with Bluetooth and WiFi connected
• Both devices are running Android 10 or later

Google Pixel devices

SIM transfer: new device activation

1. Select the type of device you’re transferring from (either an iPhone or iPad or a Pixel or Android device).
2. On your old device, select Set up.
3. Scan the QR code on your new device with your old device.
4. On your new device, confirm your lock code or pattern.
5. On your new device, select your Xfinity Mobile eSIM and then select Transfer.
   
   • If you have multiple eSIMs, select one to transfer during this step. You can transfer additional eSIMs later using steps outlined in SIM Transfer — set up later in settings (guidance below).
6. Once complete, select Continue on your new device.

SIM transfer: set up later in settings

1. Go to Settings > Network & Internet > SIMs > Add SIM.
2. Select Transfer SIM from another device.
3. Select the type of device you’re transferring from (either an iPhone or iPad or a Pixel or Android device).
4. On your old device, select Next.
5. Scan the QR code on your new device with your old device.
6. On your new device, select Transfer to confirm that you’d like to transfer your Xfinity.
7. Mobile eSIM from your old device to the new device.
   
   • If you’re transferring from an old device using a pSIM you’ll see Connect & transfer.
8. On your old device, confirm your lock code or pattern.
9. Select Done on both devices once the Xfinity Mobile SIM has been transferred.

Samsung devices

SIM transfer: new device activation

1. Select Transfer SIM from another phone.
2. Enter the verification code on your old device.
3. On your old phone, confirm the number to be transferred, then select Transfer.
   • If you have multiple eSIMs, select one to transfer during this step. You can transfer additional eSIMs later using steps outlined in SIM Transfer — set up later in settings (guidance below).
4. On your new device, select Transfer to confirm that you’d like to transfer your Xfinity Mobile eSIM from your old device to the new device.
5. Once complete, select Continue on your new device.

SIM transfer: set up later in settings

1. Go to Settings > Connections > SIM manager > Add eSIM.
2. Select Transfer SIM from another phone.
3. Enter the verification code on your old device.
4. On your old phone, confirm the number to be transferred, then select Transfer.
5. On your new device, select your Xfinity Mobile eSIM, then select Transfer.
6. Once complete, you’ll see your eSIM and phone number.

SIM transfer: new device activation (from non-Samsung Android devices)

1. Select Transfer SIM from another phone.
2. On your old device, select Next.
3. Scan the QR code on your new device with your old device.
4. On your new device, select your Xfinity Mobile eSIM, then select Transfer.
5. Once complete, select Next on your new device.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.