Xfinity Home Subscriber Portal for Xfinity Internet

What You Can Do in the Xfinity Home Subscriber Portal

• View live video and motion event clips
• Download motion event clips
• Turn 24/7 Video Recording on or off
• Reboot a Camera
• Check your system alerts
• Change your Subscriber Portal settings

Checking Your System Alerts

1. Sign in to your Subscriber Portal.
2. The Alerts icon (exclamation point in a white circle) at the upper right lets you know if you have system messages. The red circle indicates the current number of active system alerts. Click the icon to view a drop-down list of your alerts.
   
    
3. In the drop-down list, click the alert text to see details about the alert.
   
    
4. Use these Camera troubleshooting instructions to resolve the alert. If you need help, please contact us.

Changing Subscriber Portal Settings

1. Sign in to your Subscriber Portal.
2. Click the gear icon at the upper right.
3. On the Settings page, you can set your Preferred Language to English or Spanish and view your current Data Usage.